Policies
Privacy Policy
At Meridian Vineyards we recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.If you Join Our Mailing List
To add you to our mailing list, we need your name, email address and state of residence. The information is utilized so that we may inform you of special offers and events associated with Meridian Vineyards and its affiliates.If you Purchase Alcohol
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number.Security
We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access.In addition to obtaining personal information, we may collect tracking information for statistical purposes that may be disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.
Changes to Your Personal Data
In the event you wish to change any of your personal information, please contact us by written notification to our email address at meridianstore@meridianvineyards.com or call our Customer Service Department at (866) 486-5300.Email Opt-Out
We comply with the Federal laws in sending offer driven emails. If you wish to Opt-Out from receiving email offers, we will take action within 1-10 days of receipt of your request. To Opt-Out or unsubscribe, please send an email to meridianstore@meridianvineyards.com with UNSUBSCRIBE in the subject line. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base.Cookies
To enhance the experience on our website, we use cookies to identify our registered members when they return to the site. A cookie is a piece of data stored on the end–user’s hard drive containing information of the visit to our website. The information on the cookie is accessible only to Meridian Vineyards and is not sold or shared under any circumstances. For your convenience, we use a cookie to store a unique session identifier, which allows us to maintain your shopping cart and personal information.If you have any concerns with our Privacy Policy, please contact us at: (866) 486-5300. This policy was last updated September 7, 2006.
Online Store Policy
Shipments of Wine
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship merchandise to the states listed below. Tax will be charged for the states where indicated.| Alaska California Colorado Connecticut Florida* Georgia Hawaii Idaho Illinois Iowa Minnesota Missouri Nebraska Nevada New Hampshire** New Mexico New York North Carolina North Dakota Oregon South Carolina Texas Vermont Virginia Washington Washington DC West VA |
0.00% various 2.90% 6.00% 6.00% 6.00% 4.00% 6.00% 6.25% 5.00% 6.25% 5.00% 5.50% 6.50% 0.00% 5.00% 7.00% 6.75% 8.00% 0.00% 6.00% 8.25% 6.00% 5.00% 7.50% 5.75% 11.00% |
*We cannot ship to the counties of Lafayette, Liberty, Madison, Suwannee and Washington in Florida.
**We cannot ship to the towns of Brookfield, Ellsworth, Landaff, Monroe, and Sharon in New Hampshire.
All wine orders must be placed by a person 21 years of age or older. For your protection, verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Vintage Substitution
Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with next available vintage.Shipping Schedule and Charges
During the winter months, orders placed by 4:00 pm Monday through Thursday are processed and shipped by the following day. Orders placed by 4:00 pm on Friday are shipped on the following Monday. Orders placed any time on Saturday or Sunday are shipped on the following Tuesday.During the summer months, orders are processed and shipped per the schedule below in order to prevent your wine from sitting in a storage area over the weekend. Due to seasonal fluctuations, we will typically switch to the summer schedule when higher temperatures begin to occur.rders are processed and shipped per the schedule below in order to prevent your wine from sitting in a storage area over the weekend. Due to seasonal fluctuations, we will typically switch to the summer schedule when higher temperatures begin to occur.
| Shipping Schedule | |||||
| Winter | Summer | ||||
| Orders by 4PM on | Process on | Ship All Carriers on | Ship UPS Ground on | Ship FedEx Second Day on | Ship FedEx Overnight and Priority on |
| Sat | Mon | Tue | Tue | Tue |
Tue |
| Sun | Mon | Tue | Tue | Tue | Tue |
| Mon | Mon | Tue | Tue | Tue | Tue |
| Tue | Tue | Wed | Mon | Wed | Wed |
| Wed | Wed | Thu | Mon | Mon | Thu |
| Thu | Thu |
Fri | Mon | Mon | Mon |
| Fri | Fri | Mon | Mon | Mon | Mon |
Shipping charges are calculated based on the total weight of your order. Shipping will be calculated on the Order Verification Page, before you check out. At this time we do not ship online store products outside the United States.
Returning or Exchanging an Item
If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:- Circle the item(s) you are returning on the order form included with your purchase.
- Please write the reason for the return at the bottom of the order receipt.
- If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.
- Pack and seal your return item along with the order receipt.
Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
Inquiries
If you need to inquire about your order, please e-mail meridianstore@meridianvineyards.com or call us at (866) 486-5300.
©2010 Meridian Vineyards, All Rights Reserved.
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